Problems uploading the confocal images

The last week i have been trying to upload the images on the platform but even they are charged there is not info on the image and all the height is almost 0. All image is black
What can be happening, i know the images are ok but the problem is the profilmonline.
Am i the only one with this issue?
How can i fix it?

Sorry to hear you’re having this issue. I’ll DM you my email address so you can send us the file and we can investigate.